Shipping and returns

Shipping, returns and refund policy

Local:

Orders over $75 are delivered FREE in New Zealand by courier.

Orders under $75 incur a $5 courier fee.

International:

The charge for international shipping is $25. If the cost of shipping exceeds this (for instance, for larger items) we will contact you with the actual costing.

Delivery times vary with when sending internationally, and we are unable to guarantee a specific timeframe, but orders are dispatched promptly when received.

 

Returns and refunds:

We want you to be happy, and we’re happy to exchange any item or offer store credit. If an item is faulty we are happy to offer a full exchange or refund if we cannot replace the item. Please contact us promptly if this is the case.

Please note we DO NOT refund for change of mind or if the item doesn't fit. Please contact us before purchase if you need measurements. We can offer exchange or store credit if you return the item to us promptly (ie contact us and return within 7 days of receiving the product).

On sale goods the sale is regarded as final. Exchange is at our discretion and items must be returned within 3 days in this instance.